Refund Policy

At

IPTV Golden OTT

, we want you to feel confident before subscribing. Please read this policy so you know exactly where you stand.

Instant Access Means Final Sales

Our service activates the moment payment clears. Since there’s no physical product and your login details are sent right away, we’re unable to reverse a purchase once an account has been delivered. Once access is granted, the transaction is considered complete.

Use the Free Trial First

Before paying for anything, request a free trial. It lets you check channel availability, test streaming quality on your own device, and confirm everything runs smoothly. Most concerns customers have after subscribing can be avoided simply by testing things out beforehand.

When Will We Consider a Refund

We do make exceptions in specific situations:

You paid but received no login credentials within 48 hours, and our support team could not resolve the issue after you contacted us.

You were charged twice by mistake for the same order, and the duplicate charge was never activated.

If either situation applies to you, contact our team directly. Each request is reviewed individually, and approval is at our discretion.

Technical Issues

If you run into buffering, missing channels, or other playback problems, contact support first. Many issues are resolved quickly through a server change, a different app, or a simple settings adjustment.

Refunds are not provided for poor internet connections on your end, outdated or incompatible devices, or brief scheduled maintenance.

Chargebacks

Filing a chargeback before contacting our support team is considered a violation of our Terms of Service. This may result in a permanent account ban and the activity being reported to your financial institution. Still Have Questions?

If anything here is unclear, please contact us, and we’ll be glad to help.